Refund & Cancellation Policy

At Kitchon, we craft each piece of cabinetry specifically for you. Because of the custom nature of our high-end products, we maintain standard return and refund guidelines as detailed below.

1. Custom Cabinetry Orders

Custom cabinets, painted finishes, tailored shelving, and custom-cut stone countertops are made to order based on final room dimensions. These items are non-refundable and cannot be returned once manufacturing begins in our carpentry shops.

2. Hardware & Unused Accessories

Standard cabinetry hardware (including pull knobs, handles, drawer slides, and lighting fixtures) that has not been opened or installed can be returned within 30 days of delivery. Returns are subject to a 15% restocking fee, and the buyer handles return shipping costs.

3. Project Consultation Deposits

Fees paid for initial 3D planning design services are refundable up until we begin generating the actual digital layouts and architectural models. Once our designers start drafting your kitchen models, design consultation deposits become non-refundable.

4. Damages During Shipping

We inspect all products before shipment. If any custom cabinet panels or stone surfaces are damaged during transport, please notify us within 48 hours of delivery. We will immediately rush manufacture a replacement panel or component at no additional cost to you.

5. Submitting a Return Claim

To request a return for hardware items or report delivery damages, please email our support desk at [email protected] with your project order number and photographs of the damaged items.